Frequently Asked Questions

These are some common questions we get about our service, email client compatibility, pricing, and how it works. If you have more generic questions about email signatures, you should check out our email signature guides.

What are the limits of the Free Plan?

The free plan allows you to create a personal signature for yourself. It should work well for students or individuals who need a nice professional signature but don't need too much information added to it. The free plan allows you to choose from some of our basic templates. You can then edit the signature using the advanced editor on a limited basis. You have 10 fields to work with, with a limit of 2 logos/images. In order to upload images and copy out your signature you will be asked to create a free account. You won't have access to some of the advanced fields such as Box, Columns, Icons, and some Buttons, and you won't be able to create a generator link to share the signature easily with your team.

Do you offer a free trial?

Sorry there is not a free trial, but there is a free version of the generator. The free version of the generator allows you to create a unique email signature. You can get a good feel for the tool and its functionality with this free version. To access the premium templates, fields, and generator functionality you will need to sign up for a paid account. If it doesn't work for your company I offer a full refund within 30 days of purchase.

What is the difference between a Solo plan and the Starter/Pro plans?

The Solo plan is designed for individuals who want to make their own personal signature. It offers all of the premium templates and fields but does not offer the signature generator sharing functionality. It is a one time cost where you can keep your signature as long as you need it.

The Starter and Pro plans are for companies and organizations that need to distribute the signature template with their team. Along with the premium fields and templates these plans give you the ability to share a signature generator link with your team where employees can visit the link and personalize their signature, then copy/paste the signature into their preferred email client. This process makes it easy and fast to share an email signature. The Starter and Pro plans are subscriptions that can be paid on a monthly or yearly basis

What is a base signature?

A base signature is a unique design or template that can be replicated for multiple employees. You do not need one per employee.

If you are an individual company looking at our solution you may need multiple base signatures if you need different signatures for different departments or different sister companies.

If you are a designer or an agency, you would probably need at least one base signature per client that you work with.

Each signature that gets generated from the base signature would have much of the exact same parts to it like company logo, office address, and website address. These are the elements you probably don't want to be editable by the employee. There are elements that should be customized per employee like their name, title, or cell phone number. With signature.email you can choose which fields are editable by the employee along with setting whether they are required or not.

What is a signature generator link?

An email signature generator link is a small microsite that you can provide to your team to distribute your signature. It shows a preview of the designed email signature, and several fields on the right side that will need to be filled in. You can see an example link here. You can send out this link to your team in whatever manner works best for you: email, slack, company intranet, or some other way. This link allows employees to visit it, fill in their personal details such as name, title and phone number(s), and then copy out their personalized email signature for their own use, or send themselves an email with their signature included. After they have copied the signature the generator link provides helpful instructions for each of the major email clients for how to use the signature. There are even links to step by step guides with screenshots.

When you create a signature generator link you take one of your signatures that you have designed using our platform and convert it into a templated generator link. Then, you will go through each field and choose which ones should be editable by employees and which should just be baked into the template. You can do additional customizations such as changing labels, adding notes, making certain fields optional, and much more.

Once I purchase a Solo signature, can I still edit it?

Yes! When you make a Solo purchase, you are buying the ability to have one saved signature. You may continue to edit your signature whenever you find that you need to. You can even start over and design a new signature if you need to.

Am I limited to templates I see when I open the editor?

Not at all! This is a free form editor that allows you to configure your email signature using as many fields and images in any arrangement that you want. Obviously, our free plan has a few limitations, but otherwise the paid plans allow just about anything. The templates are merely a starting point and any element of them can be edited or removed according to your needs. You can even start with a completely blank signature and only add in the elements that you need.

Can I buy more than one Solo signature?

Yes, once you have purchased your first Solo signature you are able to purchase additional ones within the same account as needed. This allows you to store multiple Solo signatures within the same account. That said, while these Solo purchases give you full access to most of the features of the signature generator, you will still not have the ability to distribute signatures to your team using signature generator links until you purchase the Starter or Pro plans.

Can I remove underlines on links in Gmail or Outlook?

Gmail and Outlook can be frustrating in that they force underlines on certain links. I believe they do this to make emails more secure and user friendly so that users don't accidentally visit a link they did not intend to. There are a few ways that can kinda work around this, but they often aren't realistic to recommend on a company-wide basis. You can read more in our article about email signature link underlines.

How are email signature images hosted?

Images that are uploaded to Signature.email are hosted on the super reliable Amazon Web Services (AWS) network, then we use Amazon's Cloudfront global content delivery network to serve the images, so that when they are requested they are blazingly fast, most likely being downloaded from a node that is closer to your location than our server.

Can I host my own images?

Yes, we offer the ability for paid plans to host their own images if you would prefer to keep control over where the images are stored. We recommend you design your signature as normal, uploading the images and using our tool to resize/crop them, and then when you are finished you can visit the bottom of the "Styles & Colors" menu to check the "Self Host Images" toggle. This will enable to you to download all of the images that are included in the signature in a handy zip file. Then you can upload your images using your FTP tool or however you plan to put your images online. Once you have done this you will visit each image (or icon, or button) field and choose "Self Host Image" there. This will reveal a URL field where you can enter in the new self hosted URL for the image. If you have changed the image in any way you may need to update the width and height of the image as that is required for some email clients.

Can I use animated GIF’s in my email signature?

Yes, you can upload animated GIF's into your signature, but beware! Animated GIFs can have large file sizes that email programs (and servers) may struggle with. Use them judiciously as some of your email recipients may find the animation or the load time frustrating. Some email programs may convert an animated GIF to a static image as it is pasted in, so it may not work for everyone.

Can I upload custom fonts for my signature?

Unfortunately you cannot, while web browsers have made great strides in supporting web fonts, email clients have not. And more than that, web fonts must be declared in a style tag within the code, and style tags get removed by the copy and paste process that email signatures use. So the simple answer is that email signatures must stick to the same "web safe" fonts that you can guarantee most people's computers or phones already have. You can read more about that in our article about using google fonts.

Will these signatures work in Outlook?

Yes! These templates have been tested extensively to make sure they work well with Outlook. This frees you to not worry about compatibility issues and just make a branded signature for your company.

The signature generator is a powerful tool that gives you a lot of freedom to create. Sometimes there are ways of accomplishing a goal that work better than other ways. If you run into issues let us know and we can check out your signature and provide some recommendations.

If you need help copying and pasting your signature into the signature editor, please read our tutorial how to add a signature in Outlook.

Will these signatures work in Gmail?

Yes! These templates have been tested extensively to make sure they work well with Gmail and Google Apps. This frees you to not worry about compatibility issues and just make a branded signature for your company.

The signature generator is a powerful tool that gives you a lot of freedom to create. Sometimes there are ways of accomplishing a goal that work better than other ways. If you run into issues let us know and we can check out your signature and provide some recommendations.

If you need help copying and pasting your signature into the signature editor, please read our tutorial how to add a signature in Gmail.

Will these signatures work in Mac Mail?

Yes! These templates have been tested extensively to make sure they work well with Apple Mail (sometimes called Mac Mail). This frees you to not worry about compatibility issues and just make a branded signature for your company.

The signature generator is a powerful tool that gives you a lot of freedom to create. Sometimes there are ways of accomplishing a goal that work better than other ways. If you run into issues let us know and we can check out your signature and provide some recommendations.

If you need help copying and pasting your signature into the signature editor, please read our tutorial how to add a signature in Apple Mail.

Will updates be automatically applied to already-created signatures?

Unfortunately not. That's the downside of the simplicity of this copy and paste way of distributing signatures. When you update a signature template you will need to re-send out the link to your employees to re-generate their signatures and they can copy/paste the signature into their email browser again. Luckily it only takes a few minutes to do.

Can I import my own HTML?

No, sorry. That said, we believe our editor should be able to reproduce almost any signature design you could come up with. So while you can't import it, you should be able to recreate it using our drag and drop tool.

We have worked for hundreds of hours making sure that our signature HTML is compatible across as many email programs and apps as possible. We use every trick in the book to make cross compatibility work. Because of that, you would want to use our HTML rather than your own.

Can I remove the email field at the bottom of a signature generator link?

That email field has a special purpose, so it can't be removed. It's there so that you as the administrator of your account can know which of your team members has used the signature generator and created one (or multiple) signatures. If you go into your Manage Signatures screen, there is a "Stats" page by any signature that has a generator link. This allows you to view or download a list of emails and dates when and by whom the signature has been used. If you opt to include your own email field into your signature that will be used instead, but only if it is marked as required. In addition, we use this same data to gauge the usage of your account. This is the only data we store from a signature, and we do not use this data for any other purpose.